from GetDisconnected.com

[GetDisconnected]

As most of you know we had several delays with our last few releases. One the manufacturing problems with both Sister Power and Debbie Jacobs and then the Hurricane problems from Katrina and even worst Wilma. As most of you who did contact us during that time period know, we were pretty badly beat up with Wilma. We had a good 2 week power outage and phone problems as well. The Debbie Jacobs arrived a few days before Wilma. There was not much we could do unfortunately. Under these circumstances you're forced to concentrate on preparing for the storm. We've been working on getting the back orders out as quickly as possible. We know some of you already have your orders. We ask that any of you that may not have received any of your pending orders to email us at music@getdisconnected.com . You can also email us suggestions and comments as well. We've got several releases in the works for 2006 but we can't do it without your support. We sincerely apologize for the problems and issues in the past, with communication and delivery delays, but we're doing our best to correct them. Customer service is very important to us. That's why we are making this effort and ask that you to contact us if you still have any questions or concerns.

[kensix]

Customer service is very important to us. That's why we are making this effort and ask that you to contact us if you still have any questions or concerns.

It pains me to have to write this but it has now been seven months since I first ordered from you and my order has never been completed. I received all but one of the CDs in December and was told the sixth, SISTER POWER, would ship in January. Well, I did receive a CD jewel case entitled SISTER POWER with a Debbie Jacobs CD inside. I talked with your employee who was very friendly and apologetic and promised to send a replacement right away. Well, it is now March and I still do not have the CD. I have sent two follow-up emails, neither of which were responded to.

Please do not say that customer service is very important to you - actions (or in this case, inactions) speak louder than words.

I think you have a great concept here and I was really looking forward to the Ann-Margret CD but you have to be able to follow through on your promises.

And besides, hurricane season has long since passed. :-?

[needlefingers]

:roll: :oops: :o :evil: :( :cry: :-? :roll: :cry: :evil: :x :o :( :oops: :roll: :oops: :cry: :o :evil: :( :roll: :oops: :evil: :o :( :-?